Call 9-1-1 in the event of a life threatening emergency
- Structural fire
- Vehicle fire
- Motor vehicle accident
- Water rescue emergency
- Electrocution
- Industrial accident
Please do not call 9-1-1 for non-emergency situations
For general information or to submit an open air burning complaint call our non-emergency number during business hours: 705-789-5201
These are general guidelines – if in doubt, call 9-1-1.
What happens when you call the 9-1-1 Communication Centre?
- A dispatcher will ask: Police, Fire, or Ambulance?
- Calls identified as a fire emergency are automatically transferred to the Fire & Emergency Services Dispatch Center.
- The dispatcher electronically receives the address and telephone number of the telephone you are calling from. It is important to state if you are calling from someone else's phone or a different location from the emergency.
- If you cannot speak, fire services will respond to the address that appears electronically. Take the time to verify your address and ensure your phone provider has a correct listing.
- Seconds count in an emergency, so help us take the guess-work out of finding you.
- Remain calm and give direct answers to all questions. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help. All questions are important.
- NOTE: Wait for the fire dispatcher to hang up before you do.
What you can do until the fire services arrives:
- Assure everyone that help is on the way.
- Keep the phone line clear after making the 9-1-1 call.
- Direct someone to wait out front to meet the firefighters and lead the way. Wave a flashlight or turn on flashers of a car or a porch light if it's dark or visibility is poor.
- Secure Pets, especially dogs, in a separate area.
- Have a visible address number, easily readable from the street.
- In case of a fire or carbon Monoxide alarm, exit the building immediately and await arrival of the fire service.
